A Re Yeng Cusotmer Satisification Survey
A Re Yeng Bus Service
General Statical Information
Race
Black
White
Coloured
Indian
Other
General Statical Information
Current Status
Employed
Tertiary Student
Scholar
Pensioner
Unemployed
Other
Card Type
General Statical Information
Does A Re Yeng offers convenience for your disability
Male
Female
Unregistered Adult
Registered Adult
Scholar
Pensioner 60-65
Pensioner 65
Person living with disability
General Statical Information
Disability
Are you living with disability
YES
NO
Does A Re Yeng offers convenience for your disability
YES
NO
SERVICE LEVEL CUSTOMER SATISFACTION
Rate
The Overall A Re Yeng experience meeting my expectations
The A Re Yeng experience is convenient enough for me
The cashiers are efficient and are able to deal with my request timeously
The cashiers are knowledgeable and always provide relevant information
The station staff pay attention to customers and are available to assist at all times
The customer care consultants respond to my questions by providing accurate information
The customer care consultants are professional and helpful
The fare evasion inspectors are professional and respectful
The fare evasion inspectors are knowledgeable and helpful
The bus drivers are knowledgeable and helpful
In general, the staff appear well supervised
SERVICE LEVEL CUSTOMER SATISFACTION
Tick
How often do you travel on the A Re Yeng Service?
Once a Week
Between Two to Five Times A Week
Once every 2 weeks
Only on Weekends
Once a month
I use the A Re Yeng Service to travel to:
Work
Tertiary Institution
School
Hospital
Social
I use the A Re Yeng Service because it is:
Value for Money
Closer to work/ home
Convenient than driving
Convenient than other modes (taxi, train, etc)
General Statical Information
Current Status
Employed
Tertiary Student
Scholar
Pensioner
Unemployed
Other
BUS SATISFACTION SURVEY
Tick
The bus schedule
Always on Time
Sometimes Delayed
Never on Time
The bus are always neat and clean
Yes Always
Sometimes
Never
CONNECTOR CARD SATISFACTION SURVEY
Tick
The Connector Card is useful and convenient when traveling
YES
NO
The Connector Card is durable
YES
NO
I am aware of the Connector Card Rules including terms and conditions
YES
NO
I use the Connector Card mainly for:
Travel on A Re Yeng
Travel on Tshwane Bus Service
Travel on other BRT Service
Purchase as Debit Card
I load my Connector Card mainly at:
A Re Yeng Stations
Sammy Marks
Church Square
ABSA ATMS
CUSTOMER CARE AND CUSTOMER INFORMATION SURVEY
Have you ever contacted the Customer Care call centre regarding your Connector Card?
YES
NO
If you have contacted the Customer Care call centre about your Connector Card, were all your problems been resolved to your satisfaction?
YES
NO
Are you satisfied with the marketing of the service?
YES
NO
Based on your experience, would you recommend the service to a friend/ family / colleagues?
YES
NO
Complete
Please fill with your details
Frequently Used Bus Operator
A Re Yeng
TBS
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